Frequently Asked Questions

Browse the frequently asked questions below for answers to common questions related to Account Manager, Mobile Tickets and more:

Setting Up Account Manager

I get an error or the page won’t load at ProvidenceBruins.com/MyTickets.
Confirm your device is online and accessing the internet. If you’re still having trouble, try turning your mobile device off and back on again. Still can’t get there? Contact your Service Representative via email, phone or text, or contact us at 401-273-5000 or cssupport@pseagency.com during normal business hours.
Why do I need to use my confirmed email address?
Your Providence Bruins tickets are associated with your confirmed email address. If you do not use the email address we have on file you will not be able to see your tickets when you finish setting up Account Manager.
Where can I get my confirmed email address?
We included your confirmed email address in the Account Setup email you received with instructions to set up Account Manager. If you can’t find that email, or need your confirmed email address, please contact your Service Representative via email, phone or text.
Can I change my confirmed email address before signing in/up?
Yes! Simply contact your Service Representative via email, phone or text and they can assist you in changing your confirmed email address.
While creating my account a message said “It Looks Like You Already Have an Account”- how do I set up my Account Manager?
This means your confirmed email address matches the email address currently used for an existing Ticketmaster account. Click “Sign In” and enter your confirmed email address and the password for your Ticketmaster account to finish setting up Account Manager. Forgot your Ticketmaster account password? Click ‘reset it’ and follow the prompts. Once finished, go back to ProvidenceBruins.com/MyTickets, click ‘Sign In’ and enter your email address and new password to finish setting up Account Manager.

Accessing & Using Account Manager

Why do I need to use my Mobile Device?
Your mobile device is now your ticket! You will present your ticket to be scanned directly from your phone through your Account Manager or Digital Wallet (Apple Wallet/Google Pay).
Can I access Account Manager from my tablet or desktop computer?
Yes, you can access Account Manager from the internet browser of any tablet or desktop. Keep in mind that you will not be able to scan your tickets from these devices, but you can manage and transfer your tickets, or use other account services.
I don’t see any of my tickets in ‘My Tickets’?
You may have set up Account Manager using an email address that is different than the confirmed email address we have on file. You also may not have completed your Game Selection form. Please contact your Service Representative via email, phone or text for assistance.
I forgot my password.
Click ‘Forgot Password’ (located under the password field) and follow the prompts to reset your password. The Providence Bruins do not have access to reset your password, but are happy to help guide you through the process. If you need help please contact your Service Representative via email, phone or text. You can also call us at 401-273-5000 or email cssupport@pseagency.com during normal business hours.

Mobile Tickets & Digital Wallet

Can I use a screenshot of my ticket for entry on game day?
No. A screenshot of your ticket(s) will not be scannable on game day, and won’t grant you entry to your seats.
Why don’t I see a scan code on the tickets in my Digital Wallet?
That’s normal. Your mobile ticket won’t show a scan or QR code from in your Digital Wallet (Apple Wallet/Google Pay). The Dunkin’ Donuts Center’s ticket scanners pick up the signal from each ticket instead of scanning a code.
Are there any terms and conditions for the use of my tickets?
Yes, just like on the back of a printed ticket. We ask that you review the terms and conditions for your ticket by clicking the ‘i’ icon in the upper right corner of your mobile ticket. This will reveal the terms and conditions related to the use of your ticket and attending a Providence Bruins game at the Dunkin’ Donuts Center.

Account Features & Services

How many Guest Pass requests can I make throughout the season?
You are allowed to make one (1) Guest Pass ticket request per seat, per month. To make a request click ‘Guest Pass Request’ in the main navigation or under ‘Quick Links’ and submit the request form.
I completed a Ticket Transfer, but the person I sent them to has not received the tickets.
The person you transferred tickets to should receive an email asking them to ‘Accept the Transfer’ after you’ve completed the request. Ask them to check spam folders for this email. After they have accepted the transfer, the ticket will still appear in your Account Manager under the event, now with the label ‘Transferred’ and ‘Claimed by [name of recipient]’
I submitted an exchange request. Why haven’t I seen an update in my Account Manager?
It takes up to 48 hours to process your Ticket Exchange request. If you still haven’t seen the exchange reflected in Account Manager after 48 hours, contact your Service Representative via email, phone or text. You can also call us at 401-273-5000 or email cssupport@pseagency.com during normal business hours.

Support Contact Form

Fill out the form below if you need help with your Account Manager or Mobile Tickets. A Providence Bruins support staff member will respond within 24 hours to assist you.